QA Testing

Questions

2007-03-28T03:11:00.000-07:00

Q: What is the difference between test cases and test scripts?

A: Test cases describe what you want(Functionality) to test. Test scripts describe how to perform the test. A test case typically describes detailed test conditions that are designed to produce an expected result. Test scripts also contain expected results, but usually in more general terms. A distinction must also be made between manual and automated test scripts. Automated test scripts are sometimes referred to as test procedures. These automated test scripts or procedures closely resemble source code. In fact, they are software testing software. In test automation, a test script may be placed in a loop and read many different test cases from test data files. You can also carry this concept to manual test scripts by keeping the test script free of specific test data.

Q: Are business users typically agreeable to perform user acceptance testing?

A: Much of the answer has to do with the organizational culture. In some organizations, the users are eager and willing, but IS does not want them involved. In other organizations the opposite is true. I have found that users are agreeable to perform testing IF 1) they do not have to perform their regular job duties at a full-time level and 2) their contribution is rewarded by the organization.

Q: Can developers actually do a good job of testing?

A: Yes! Most developers can be trained to be excellent testers. To make this happen they need: 1) a good unit testing process, 2) the ability to test a peer's work when they lose the "independent eye.", and 3) management support to build testing time into the schedule. The buddy system for developer testing is a great way to test during development and still maintain objectivity

Softpro sys written test Questions

1. Write and explain any one Sdlc which u know?

2. Describe Testing process which u follow?

3. Differentiate between Static and Dynamic testing?

4. Define Types of Testing - unit, integration and system?

5. Define Testing standards -

6. Difference between Black Box and White box testing?

7. Difference between Top Down and Bottom Up testing?

8. Describe why We need automation?

9. Differentiate between Validation and verification?

Please ANSWER those questions then only come to HCL Tech.

1. What is the tester's role in software development?

2. What does the tester do in white box testing?

3. How does the tester perform black box testing?

4. What does the tester do in automated testing?

5. What are the benefits of automated testing over white box and black box testing?

6. Name three types of tests that should be automated.

7. Name three types of tests that should NOT be automated.

8. What are the four steps of automated testing?

9. What is an IDE?

10. What are the three aspects of GUI software to test for with WinRunner?

11. What are the two ways to create test scripts?

12. What are the four steps to record a test script?

13. Why position WinRunner and the AUT so they do not overlap?

14. What icon is used in WinRunner to get an explanation of the syntax of TSL?

15. What are the two recording modes in WinRunner?

16. Which recording mode is suggested for most situations?

17. Name three reasons why the tester may choose to record in Context Sensitive mode.

18. Name three reasons why the tester may choose to record in Analog mode.

19. When we are recording in WinRunner and interact with the AUT, what does WinRunner do?

20. How does the tester run or playback a test script?

21. Name two ways the AUT can be changed when the tester interacts with it during recording.

22. How might the two changes you listed for Question #1 affect subsequent tests?

23. What are initial conditions?

24. What are end conditions?

25. Why are initial and end conditions necessary?

26. If a test script instructs WinRunner to open an application to test it, what end conditions might be good?

27. If the tester names a test test1, what will be the name of the directory for this test?

28. Why is a lock file created?

29. What is contained in a chklist subdirectory?

30. Name four subdirectories that might be in the directory for the test described in Question #27.

31. If the AUT does not respond quickly enough for an action to be executed in the test script and WinRunner moves to the next action, why would this be a problem?

32. Name three actions that may take the AUT more time to perform that would require synchronization.

33. What is a synchronization point?

34. Name four types of synchronization.

35. The AUT we tested did not have a synchronization problem, how did we create the problem?

36. How many milliseconds are in one second?

The following four questions use this line of syntax:

obj_wait_bitmap("Insert Done...","Img1",10);

37. In the above statement, what is obj_wait_bitmap?

38. In the above statement, what is "Insert Done..."?

39. In the above statement, what is "Img1"?

40. In the above statement, what is 10?

41. What is verification in manual testing?

42. How is the definition of verification with WinRunner different than with manual testing?

43. What are the four steps of how WinRunner verifies?

44. Name three things that we might test with GUI checkpoints.

45. Name three examples of visual cues that might be used to establish GUI checkpoints.

The following five questions use this line of syntax:

obj_check_gui("Order No.","list1.ckl","gui1",1);

46. In the above statement, what is obj_check_gui?

47. In the above statement, what is "Order No."?

48. In the above statement, what is "list1.ckl"?

49. In the above statement, what is "gui1"?

50. In the above statement, what is 1?

51. What is bitmap verification?

52. What is the process for establishing bitmap checkpoints?

53. In our test using bitmap checkpoints, why did we switch to analog mode?

54. In our test using bitmap checkpoints, when did WinRunner capture the expected object to compare with the actual object?

55. How can we view the captured expected object before and after we run our test?

56. What statement did WinRunner insert into our test script to test our bitmap image?

The following four questions use this line of syntax:

obj_check_bitmap("(static)","Img1",10);

57. In the above statement, what is obj_check_bitmap?

58. In the above statement, what is "(static)"?

59. In the above statement, what is "Img1"?

60. In the above statement, what is 10?

61. Name three times you would use text verification.

62. When setting up a test to verify text, what is the purpose of declaring a variable?

63. In the basic syntax of an if-else statement, if the condition is false, what happens?

64. What does a tl_step do?

The following six questions use these lines of syntax:

if (new_total == first_total + 1)

tl_step("Graph Total",PASS,"Total is correct.");

else

tl_step("Graph Total",FAIL,"Total is incorrect.");

65. What line of syntax is the condition?

66. If the AUT functions correctly, what will be the status?

67. If the AUT does not function correctly, what will be the status?

68. What is "Graph Total"?

69. Under what conditions would the first action execute?

70. Under what conditions would the second action execute?

71. What is a GUI Map file?

72. As an attribute of an object, what is the class?

73. As an attribute of an object, what is the label or attached text?

74. As an attribute of an object, what is the MSW_id?

75. As an attribute of an object, what is the parent?

password_edit_set("Password:","kzptnyoslzjsaz");

76. In the above line of syntax, what is password_edit_set?

77. In the above line of syntax, what is "kzptnyoslzjsaz"?

78. What does the GUI map connect together in the test script and in the AUT?

79. During the recording of a test script, what does WinRunner do regarding the GUI Map file?

80. During the playback of a test script, what does WinRunner do regarding the GUI Map file?

81. In general terms, what are the two ways to manage GUI Map files for tests?

82. How does one create a permanent GUI Map file from a temporary GUI Map file?

83. How can one add objects to a permanent GUI Map file?

84. How can one make a GUI Map file for a complete software application?

85. What can you do with the GUI Spy?

86. What are the two ways to load a GUI Map file?

87. What is the syntax for loading a GUI Map file through TSL statements?

88. What is the syntax for unloading a GUI Map file through TSL statements?

89. Why use two back slashes (\\) as part of the syntax for loading and unloading GUI Map files?

90. What is a batch test?

91. What are the two main ways that a batch test is different than a regular test script?

92. What does a call statement do?

93. What is the syntax for a call statement?

94. What does running the batch test in batch mode do?

The following four questions use these lines of syntax:

for (i=0; i<3;>

{

call "a:\\test16"();

call "a:\\test17"();

}

95. What does i=0 do?

96. What does i<3>

97. What does i++ do?

98. How many times will this for loop iterate (or loop) through the call statements?

99. What do the curly braces do?

100. What is a data-driven test?

101. Why create a data-driven test?

102. What is a data table?

103. In a parameterized test script, what will the following two lines of syntax do?

if (rc != E_OK && rc != E_FILE_OPEN)

pause("Cannot open table.");

104. What does the function ddt_open do?

105. What does the function ddt_get_row_count do?

106. What does the function ddt_set_row do?

107. In our parameterized test, different customer names were inserted in the application each time a new order was created; where did the names come from?

108. What does the function ddt_close do?

Manual Testing

1. what is the difference between Regression testing and Re-testing? What is the need for re testing?

2. what is the deference between system test case and functional test case?

3. who will do system testing and integration testing? How many members involved in that?

4. how can u divide equilance partitioning to giv e an example? Like text box accepts 1 to 100 charecters?

5. A bug is found at tester’s environment, but that is not rising at development what is the solution for that in developer point as well as tester point.

6. To whom we tester has to submit the bugs and from where the tester gets fixed bugs?

7. In the design phase what is the duty of tester?

8. If The client’s logo is not present or mistake in company name spelling in the project what severity tester will give?

9. How U know the weather test case is integration or system test case?

10. WR allows function overloading and operator overriding?

Alphabets

2007-03-28T02:39:00.000-07:00

Acceptance Testing: Testing conducted to enable a user/customer to determine whether to accept a software product. Normally performed to validate the software meets a set of agreed acceptance criteria.

Accessibility Testing: Verifying a product is accessible to the people having disabilities (deaf, blind, mentally disabled etc.).

Ad Hoc Testing: A testing phase where the tester tries to 'break' the system by randomly trying the system's functionality. Can include negative testing as well. See also Monkey Testing.

Agile Testing: Testing practice for projects using agile methodologies, treating development as the customer of testing and emphasizing a test-first design paradigm. See also Test Driven Development.

Application Binary Interface (ABI): A specification defining requirements for portability of applications in binary forms across defferent system platforms and environments.

Application Programming Interface (API): A formalized set of software calls and routines that can be referenced by an application program in order to access supporting system or network services.

Automated Software Quality (ASQ): The use of software tools, such as automated testing tools, to improve software quality.

Automated Testing:

Testing employing software tools which execute tests without manual intervention. Can be applied in GUI, performance, API, etc. testing.
The use of software to control the execution of tests, the comparison of actual outcomes to predicted outcomes, the setting up of test preconditions, and other test control and test reporting functions.

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Backus-Naur Form: A metalanguage used to formally describe the syntax of a language.

Basic Block: A sequence of one or more consecutive, executable statements containing no branches.

Basis Path Testing: A white box test case design technique that uses the algorithmic flow of the program to design tests.

Basis Set: The set of tests derived using basis path testing.

Baseline: The point at which some deliverable produced during the software engineering process is put under formal change control.

Beta Testing: Testing of a rerelease of a software product conducted by customers.

Binary Portability Testing: Testing an executable application for portability across system platforms and environments, usually for conformation to an ABI specification.

Black Box Testing: Testing based on an analysis of the specification of a piece of software without reference to its internal workings. The goal is to test how well the component conforms to the published requirements for the component.

Bottom Up Testing: An approach to integration testing where the lowest level components are tested first, then used to facilitate the testing of higher level components. The process is repeated until the component at the top of the hierarchy is tested.

Boundary Testing: Test which focus on the boundary or limit conditions of the software being tested. (Some of these tests are stress tests).

Bug: A fault in a program which causes the program to perform in an unintended or unanticipated manner.

Boundary Value Analysis: BVA is similar to Equivalence Partitioning but focuses on "corner cases" or values that are usually out of range as defined by the specification. his means that if a function expects all values in range of negative 100 to positive 1000, test inputs would include negative 101 and positive 1001.

Branch Testing: Testing in which all branches in the program source code are tested at least once.

Breadth Testing: A test suite that exercises the full functionality of a product but does not test features in detail.

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CAST: Computer Aided Software Testing.

Capture/Replay Tool: A test tool that records test input as it is sent to the software under test. The input cases stored can then be used to reproduce the test at a later time. Most commonly applied to GUI test tools.

CMM: The Capability Maturity Model for Software (CMM or SW-CMM) is a model for judging the maturity of the software processes of an organization and for identifying the key practices that are required to increase the maturity of these processes.

Cause Effect Graph: A graphical representation of inputs and the associated outputs effects which can be used to design test cases.

Code Complete: Phase of development where functionality is implemented in entirety; bug fixes are all that are left. All functions found in the Functional Specifications have been implemented.

Code Coverage: An analysis method that determines which parts of the software have been executed (covered) by the test case suite and which parts have not been executed and therefore may require additional attention.

Code Inspection: A formal testing technique where the programmer reviews source code with a group who ask questions analyzing the program logic, analyzing the code with respect to a checklist of historically common programming errors, and analyzing its compliance with coding standards.

Code Walkthrough: A formal testing technique where source code is traced by a group with a small set of test cases, while the state of program variables is manually monitored, to analyze the programmer's logic and assumptions.

Coding: The generation of source code.

Compatibility Testing: Testing whether software is compatible with other elements of a system with which it should operate, e.g. browsers, Operating Systems, or hardware.

Component: A minimal software item for which a separate specification is available.

Component Testing: See Unit Testing.

Concurrency Testing: Multi-user testing geared towards determining the effects of accessing the same application code, module or database records. Identifies and measures the level of locking, deadlocking and use of single-threaded code and locking semaphores.

Conformance Testing: The process of testing that an implementation conforms to the specification on which it is based. Usually applied to testing conformance to a formal standard.

Context Driven Testing: The context-driven school of software testing is flavor of Agile Testing that advocates continuous and creative evaluation of testing opportunities in light of the potential information revealed and the value of that information to the organization right now.

Conversion Testing: Testing of programs or procedures used to convert data from existing systems for use in replacement systems.

Cyclomatic Complexity: A measure of the logical complexity of an algorithm, used in white-box testing.

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Data Dictionary: A database that contains definitions of all data items defined during analysis.

Data Flow Diagram: A modeling notation that represents a functional decomposition of a system.

Data Driven Testing: Testing in which the action of a test case is parameterized by externally defined data values, maintained as a file or spreadsheet. A common technique in Automated Testing.

Debugging: The process of finding and removing the causes of software failures.

Defect: Nonconformance to requirements or functional / program specification

Dependency Testing: Examines an application's requirements for pre-existing software, initial states and configuration in order to maintain proper functionality.

Depth Testing: A test that exercises a feature of a product in full detail.

Dynamic Testing: Testing software through executing it. See also Static Testing.

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Emulator: A device, computer program, or system that accepts the same inputs and produces the same outputs as a given system.

Endurance Testing: Checks for memory leaks or other problems that may occur with prolonged execution.

End-to-End testing: Testing a complete application environment in a situation that mimics real-world use, such as interacting with a database, using network communications, or interacting with other hardware, applications, or systems if appropriate.

Equivalence Class: A portion of a component's input or output domains for which the component's behaviour is assumed to be the same from the component's specification.

Equivalence Partitioning: A test case design technique for a component in which test cases are designed to execute representatives from equivalence classes.

Exhaustive Testing: Testing which covers all combinations of input values and preconditions for an element of the software under test.

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Functional Decomposition: A technique used during planning, analysis and design; creates a functional hierarchy for the software.

Functional Specification: A document that describes in detail the characteristics of the product with regard to its intended features.

Functional Testing: See also Black Box Testing.

Testing the features and operational behavior of a product to ensure they correspond to its specifications.
Testing that ignores the internal mechanism of a system or component and focuses solely on the outputs generated in response to selected inputs and execution conditions.

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Glass Box Testing: A synonym for White Box Testing.

Gorilla Testing: Testing one particular module,functionality heavily.

Gray Box Testing: A combination of Black Box and White Box testing methodologies: testing a piece of software against its specification but using some knowledge of its internal workings.

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High Order Tests: Black-box tests conducted once the software has been integrated.

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Independent Test Group (ITG): A group of people whose primary responsibility is software testing,

Inspection: A group review quality improvement process for written material. It consists of two aspects; product (document itself) improvement and process improvement (of both document production and inspection).

Integration Testing: Testing of combined parts of an application to determine if they function together correctly. Usually performed after unit and functional testing. This type of testing is especially relevant to client/server and distributed systems.

Installation Testing: Confirms that the application under test recovers from expected or unexpected events without loss of data or functionality. Events can include shortage of disk space, unexpected loss of communication, or power out conditions.

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Load Testing: See Performance Testing.

Localization Testing: This term refers to making software specifically designed for a specific locality.

Loop Testing: A white box testing technique that exercises program loops.

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Metric: A standard of measurement. Software metrics are the statistics describing the structure or content of a program. A metric should be a real objective measurement of something such as number of bugs per lines of code.

Monkey Testing: Testing a system or an Application on the fly, i.e just few tests here and there to ensure the system or an application does not crash out.

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Negative Testing: Testing aimed at showing software does not work. Also known as "test to fail". See also Positive Testing.

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Path Testing: Testing in which all paths in the program source code are tested at least once.

Performance Testing: Testing conducted to evaluate the compliance of a system or component with specified performance requirements. Often this is performed using an automated test tool to simulate large number of users. Also know as "Load Testing".

Positive Testing: Testing aimed at showing software works. Also known as "test to pass". See also Negative Testing.

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Quality Assurance: All those planned or systematic actions necessary to provide adequate confidence that a product or service is of the type and quality needed and expected by the customer.

Quality Audit: A systematic and independent examination to determine whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives.

Quality Circle: A group of individuals with related interests that meet at regular intervals to consider problems or other matters related to the quality of outputs of a process and to the correction of problems or to the improvement of quality.

Quality Control: The operational techniques and the activities used to fulfill and verify requirements of quality.

Quality Management: That aspect of the overall management function that determines and implements the quality policy.

Quality Policy: The overall intentions and direction of an organization as regards quality as formally expressed by top management.

Quality System: The organizational structure, responsibilities, procedures, processes, and resources for implementing quality management.

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Race Condition: A cause of concurrency problems. Multiple accesses to a shared resource, at least one of which is a write, with no mechanism used by either to moderate simultaneous access.

Ramp Testing: Continuously raising an input signal until the system breaks down.

Recovery Testing: Confirms that the program recovers from expected or unexpected events without loss of data or functionality. Events can include shortage of disk space, unexpected loss of communication, or power out conditions.

Regression Testing: Retesting a previously tested program following modification to ensure that faults have not been introduced or uncovered as a result of the changes made.

Release Candidate: A pre-release version, which contains the desired functionality of the final version, but which needs to be tested for bugs (which ideally should be removed before the final version is released).

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<>Sanity Testing: Brief test of major functional elements of a piece of software to determine if its basically operational. See also Smoke Testing.

<>Scalability Testing: Performance testing focused on ensuring the application under test gracefully handles increases in work load.

<>Security Testing: Testing which confirms that the program can restrict access to authorized personnel and that the authorized personnel can access the functions available to their security level.

<>Smoke Testing: A quick-and-dirty test that the major functions of a piece of software work. Originated in the hardware testing practice of turning on a new piece of hardware for the first time and considering it a success if it does not catch on fire.

<>Soak Testing: Running a system at high load for a prolonged period of time. For example, running several times more transactions in an entire day (or night) than would be expected in a busy day, to identify and performance problems that appear after a large number of transactions have been executed.

<>Software Requirements Specification: A deliverable that describes all data, functional and behavioral requirements, all constraints, and all validation requirements for software/

<>Software Testing: A set of activities conducted with the intent of finding errors in software.

<>Static Analysis: Analysis of a program carried out without executing the program.

Static Analyzer: A tool that carries out static analysis.

<>Static Testing: Analysis of a program carried out without executing the program.

Storage Testing: Testing that verifies the program under test stores data files in the correct directories and that it reserves sufficient space to prevent unexpected termination resulting from lack of space. This is external storage as opposed to internal storage.

Stress Testing: Testing conducted to evaluate a system or component at or beyond the limits of its specified requirements to determine the load under which it fails and how. Often this is performance testing using a very high level of simulated load.

Structural Testing: Testing based on an analysis of internal workings and structure of a piece of software. See also White Box Testing.

System Testing: Testing that attempts to discover defects that are properties of the entire system rather than of its individual components.

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Testability: The degree to which a system or component facilitates the establishment of test criteria and the performance of tests to determine whether those criteria have been met.

Testing:

The process of exercising software to verify that it satisfies specified requirements and to detect errors.
The process of analyzing a software item to detect the differences between existing and required conditions (that is, bugs), and to evaluate the features of the software item (Ref. IEEE Std 829).
The process of operating a system or component under specified conditions, observing or recording the results, and making an evaluation of some aspect of the system or component.

Test Automation: See Automated Testing.

Test Bed: An execution environment configured for testing. May consist of specific hardware, OS, network topology, configuration of the product under test, other application or system software, etc. The Test Plan for a project should enumerated the test beds(s) to be used.

Test Case:

Test Case is a commonly used term for a specific test. This is usually the smallest unit of testing. A Test Case will consist of information such as requirements testing, test steps, verification steps, prerequisites, outputs, test environment, etc.
A set of inputs, execution preconditions, and expected outcomes developed for a particular objective, such as to exercise a particular program path or to verify compliance with a specific requirement.

Test Driven Development: Testing methodology associated with Agile Programming in which every chunk of code is covered by unit tests, which must all pass all the time, in an effort to eliminate unit-level and regression bugs during development. Practitioners of TDD write a lot of tests, i.e. an equal number of lines of test code to the size of the production code.

Test Driver: A program or test tool used to execute a tests. Also known as a Test Harness.

Test Environment: The hardware and software environment in which tests will be run, and any other software with which the software under test interacts when under test including stubs and test drivers.

Test First Design: Test-first design is one of the mandatory practices of Extreme Programming (XP).It requires that programmers do not write any production code until they have first written a unit test.

Test Harness: A program or test tool used to execute a tests. Also known as a Test Driver.

Test Plan: A document describing the scope, approach, resources, and schedule of intended testing activities. It identifies test items, the features to be tested, the testing tasks, who will do each task, and any risks requiring contingency planning. Ref IEEE Std 829.

Test Procedure: A document providing detailed instructions for the execution of one or more test cases.

Test Script: Commonly used to refer to the instructions for a particular test that will be carried out by an automated test tool.

Test Specification: A document specifying the test approach for a software feature or combination or features and the inputs, predicted results and execution conditions for the associated tests.

Test Suite: A collection of tests used to validate the behavior of a product. The scope of a Test Suite varies from organization to organization. There may be several Test Suites for a particular product for example. In most cases however a Test Suite is a high level concept, grouping together hundreds or thousands of tests related by what they are intended to test.

Test Tools: Computer programs used in the testing of a system, a component of the system, or its documentation.

Thread Testing: A variation of top-down testing where the progressive integration of components follows the implementation of subsets of the requirements, as opposed to the integration of components by successively lower levels.

Top Down Testing: An approach to integration testing where the component at the top of the component hierarchy is tested first, with lower level components being simulated by stubs. Tested components are then used to test lower level components. The process is repeated until the lowest level components have been tested.

Total Quality Management: A company commitment to develop a process that achieves high quality product and customer satisfaction.

Traceability Matrix: A document showing the relationship between Test Requirements and Test Cases.

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Usability Testing: Testing the ease with which users can learn and use a product.

Use Case: The specification of tests that are conducted from the end-user perspective. Use cases tend to focus on operating software as an end-user would conduct their day-to-day activities.

Unit Testing: Testing of individual software components.

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Validation: The process of evaluating software at the end of the software development process to ensure compliance with software requirements. The techniques for validation is testing, inspection and reviewing.

Verification: The process of determining whether of not the products of a given phase of the software development cycle meet the implementation steps and can be traced to the incoming objectives established during the previous phase. The techniques for verification are testing, inspection and reviewing.

Volume Testing: Testing which confirms that any values that may become large over time (such as accumulated counts, logs, and data files), can be accommodated by the program and will not cause the program to stop working or degrade its operation in any manner.

Walkthrough: A review of requirements, designs or code characterized by the author of the material under review guiding the progression of the review.

White Box Testing: Testing based on an analysis of internal workings and structure of a piece of software. Includes techniques such as Branch Testing and Path Testing. Also known as Structural Testing and Glass Box Testing. Contrast with Black Box Testing.

Workflow Testing: Scripted end-to-end testing which duplicates specific workflows which are expected to be utilized by the end-user.

Testing Document 1

2007-03-28T02:25:00.000-07:00

Q: What is verification?
A: Verification ensures the product is designed to deliver all functionality to the customer; it typically involves reviews and meetings to evaluate documents, plans, code, requirements and specifications; this can be done with checklists, issues lists, walkthroughs and inspection meetings.

Q: What is validation?
A: Validation ensures that functionality, as defined in requirements, is the intended behavior of the product; validation typically involves actual testing and takes place after verifications are completed.

Q: What is a walk-through?
A: A walk-through is an informal meeting for evaluation or informational purposes

Q: What is an inspection?
A: An inspection is a formal meeting, more formalized than a walk-through and typically consists of 3-10 people including a moderator, reader (the author of whatever is being reviewed) and a recorder (to make notes in the document). The subject of the inspection is typically a document, such as a requirements document or a test plan. The purpose of an inspection is to find problems and see what is missing, not to fix anything. The result of the meeting should be documented in a written report. Attendees should prepare for this type of meeting by reading through the document, before the meeting starts; most problems are found during this preparation. Preparation for inspections is difficult, but is one of the most cost-effective methods of ensuring quality, since bug prevention is more cost effective than bug detection.

Q: What is quality?
A: Quality software is software that is reasonably bug-free, delivered on time and within budget, meets requirements and expectations and is maintainable. However, quality is a subjective term. Quality depends on who the customer is and their overall influence in the scheme of things. Customers of a software development project include end-users, customer acceptance test engineers, testers, customer contract officers, customer management, the development organization's management, test engineers, testers, salespeople, software engineers, stockholders and accountants. Each type of customer will have his or her own slant on quality. The accounting department might define quality in terms of profits, while an end-user might define quality as user friendly and bug free.

Q: What is a good code?
A: A good code is code that works, is free of bugs and is readable and maintainable. Organizations usually have coding standards all developers should adhere to, but every programmer and software engineer has different ideas about what is best and what are too many or too few rules. We need to keep in mind that excessive use of rules can stifle both productivity and creativity. Peer reviews and code analysis tools can be used to check for problems and enforce standards.

Q: What is a good design?
A: Design could mean to many things, but often refers to functional design or internal design. Good functional design is indicated by software functionality can be traced back to customer and end-user requirements. Good internal design is indicated by software code whose overall structure is clear, understandable, easily modifiable and maintainable; is robust with sufficient error handling and status logging capability; and works correctly when implemented.

Q: What is software life cycle?
A: Software life cycle begins when a software product is first conceived and ends when it is no longer in use. It includes phases like initial concept, requirements analysis, functional design, internal design, documentation planning, test planning, coding, document preparation, integration, testing, maintenance, updates, re-testing and phase-out.

Q: Why are there so many software bugs?
A: Generally speaking, there are bugs in software because of unclear requirements, software complexity, programming errors, changes in requirements, errors made in bug tracking, time pressure, poorly documented code and/or bugs in tools used in software development.

· There are unclear software requirements because there is miscommunication as to what the software should or shouldn't do.

· Software complexity. All of the followings contribute to the exponential growth in software and system complexity: Windows interfaces, client-server and distributed applications, data communications, enormous relational databases and the sheer size of applications.

· Programming errors occur because programmers and software engineers, like everyone else, can make mistakes.

· As to changing requirements, in some fast-changing business environments, continuously modified requirements are a fact of life. Sometimes customers do not understand the effects of changes, or understand them but request them anyway. And the changes require redesign of the software, rescheduling of resources and some of the work already completed have to be redone or discarded and hardware requirements can be effected, too.

· Bug tracking can result in errors because the complexity of keeping track of changes can result in errors, too.

· Time pressures can cause problems, because scheduling of software projects is not easy and it often requires a lot of guesswork and when deadlines loom and the crunch comes, mistakes will be made.

· Code documentation is tough to maintain and it is also tough to modify code that is poorly documented. The result is bugs. Sometimes there is no incentive for programmers and software engineers to document their code and write clearly documented, understandable code. Sometimes developers get kudos for quickly turning out code, or programmers and software engineers feel they have job security if everyone can understand the code they write, or they believe if the code was hard to write, it should be hard to read.

· Software development tools , including visual tools, class libraries, compilers, scripting tools, can introduce their own bugs. Other times the tools are poorly documented, which can create additional bugs.

Q: How do You Introduce a New Software QA Process?
A: It depends on the size of the organization and the risks involved. For large organizations with high-risk projects, a serious management buy-in is required and a formalized QA process is necessary. For medium size organizations with lower risk projects, management and organizational buy-in and a slower, step-by-step process is required. Generally speaking, QA processes should be balanced with productivity, in order to keep any bureaucracy from getting out of hand. For smaller groups or projects, an ad-hoc process is more appropriate. A lot depends on team leads and managers, feedback to developers and good communication is essential among customers, managers, developers, test engineers and testers. Regardless the size of the company, the greatest value for effort is in managing requirement processes, where the goal is requirements that are clear, complete and
testable.

Q: Give me five common problems that occur during software development .
A: Poorly written requirements, unrealistic schedules, inadequate testing, adding new features after development is underway and poor communication.

Requirements are poorly written when requirements are unclear, incomplete, too general, or not testable; therefore there will be problems.

The schedule is unrealistic if too much work is crammed in too little time.

Software testing is inadequate if none knows whether or not the software is any good until customers complain or the system crashes.

It's extremely common that new features are added after development is underway.

Miscommunication either means the developers don't know what is needed, or customers have unrealistic expectations and therefore problems are guaranteed.

Q: What makes a good test engineer?
A: Rob Davis is a good test engineer because he

· Has a "test to break" attitude,

· Takes the point of view of the customer,

· Has a strong desire for quality,

· Has an attention to detail, He's also

· Tactful and diplomatic and

· Has good a communication skill, both oral and written. And he

· Has previous software development experience, too.

Good test engineers have a "test to break" attitude, they take the point of view of the customer, have a strong desire for quality and an attention to detail. Tact and diplomacy are useful in maintaining a cooperative relationship with developers and an ability to communicate with both technical and non-technical people. Previous software development experience is also helpful as it provides a deeper understanding of the software development process, gives the test engineer an appreciation for the developers' point of view and reduces the learning curve in automated test tool programming.

Q: Give me five solutions to problems that occur during software development .
A: Solid requirements, realistic schedules, adequate testing, firm requirements and good communication.

Ensure the requirements are solid, clear, complete, detailed, cohesive, attainable and testable. All players should agree to requirements. Use prototypes to help nail down requirements.

Have schedules that are realistic. Allow adequate time for planning, design, testing, bug fixing, re-testing, changes and documentation. Personnel should be able to complete the project without burning out.

Do testing that is adequate. Start testing early on, re-test after fixes or changes, and plan for sufficient time for both testing and bug fixing.

Avoid new features. Stick to initial requirements as much as possible. Be prepared to defend design against changes and additions, once development has begun and be prepared to explain consequences. If changes are necessary, ensure they're adequately reflected in related schedule changes. Use prototypes early on so customers' expectations are clarified and customers can see what to expect; this will minimize changes later on.

Communicate. Require walk-throughs and inspections when appropriate; make extensive use of e-mail, networked bug-tracking tools, tools of change management. Ensure documentation is available and up-to-date. Use documentation that is electronic, not paper. Promote teamwork and cooperation.

Q: Do automated testing tools make testing easier?
A: Yes and no. For larger projects, or ongoing long-term projects, they can be valuable. But for small projects, the time needed to learn and implement them is usually not worthwhile. A common type of automated tool is the record/playback type. For example, a test engineer clicks through all combinations of menu choices, dialog box choices, buttons, etc. in a GUI and has an automated testing tool record and log the results. The recording is typically in the form of text, based on a scripting language that the testing tool can interpret. If a change is made (e.g. new buttons are added, or some underlying code in the application is changed), the application is then re-tested by just playing back the recorded actions and compared to the logged results in order to check effects of the change. One problem with such tools is that if there are continual changes to the product being tested, the recordings have to be changed so often that it becomes a very time-consuming task to continuously update the scripts. Another problem with such tools is the interpretation of the results (screens, data, logs, etc.) that can be a time-consuming task.

Q: What makes a good QA engineer?
A: The same qualities a good test engineer has are useful for a QA engineer. Additionally, Rob Davis understands the entire software development process and how it fits into the business approach and the goals of the organization. Rob Davis' communication skills and the ability to understand various sides of issues are important.
Good QA engineers understand the entire software development process and how it fits into the business approach and the goals of the organization. Communication skills and the ability to understand various sides of issues are important.

Q: What makes a good resume?

A: On the subject of resumes, there seems to be an unending discussion of whether you should or shouldn't have a one-page resume. The followings are some of the comments I have personally heard: "Well, Joe Blow (car salesman) said I should have a one-page resume." "Well, I read a book and it said you should have a one page resume." "I can't really go into what I really did because if I did, it'd take more than one page on my resume." "Gosh, I wish I could put my job at IBM on my resume but if I did it'd make my resume more than one page, and I was told to never make the resume more than one page long." "I'm confused, should my resume be more than one page? I feel like it should, but I don't want to break the rules." Or, here's another comment, "People just don't read resumes that are longer than one page." I have heard some more, but we can start with these. So what's the answer? There is no scientific answer about whether a one-page resume is right or wrong. It all depends on who you are and how much experience you have. The first thing to look at here is the purpose of a resume. The purpose of a resume is to get you an interview. If the resume is getting you interviews, then it is considered to be a good resume. If the resume isn't getting you interviews, then you should change it. The biggest mistake you can make on your resume is to make it hard to read. Why? Because, for one, scanners don't like odd resumes. Small fonts can make your resume harder to read. Some candidates use a 7-point font so they can get the resume onto one page. Big mistake. Two, resume readers do not like eye strain either. If the resume is mechanically challenging, they just throw it aside for one that is easier on the eyes. Three, there are lots of resumes out there these days, and that is also part of the problem. Four, in light of the current scanning scenario, more than one page is not a deterrent because many will scan your resume into their database. Once the resume is in there and searchable, you have accomplished one of the goals of resume distribution. Five, resume readers don't like to guess and most won't call you to clarify what is on your resume. Generally speaking, your resume should tell your story. If you're a college graduate looking for your first job, a one-page resume is just fine. If you have a longer story, the resume needs to be longer. Please put your experience on the resume so resume readers can tell when and for whom you did what. Short resumes -- for people long on experience -- are not appropriate. The real audience for these short resumes is people with short attention spans and low IQs. I assure you that when your resume gets into the right hands, it will be read thoroughly.

Q: What is the role of documentation in QA?

A: Documentation plays a critical role in QA. QA practices should be documented, so that they are repeatable. Specifications, designs, business rules, inspection reports, configurations, code changes, test plans, test cases, bug reports, user manuals should all be documented. Ideally, there should be a system for easily finding and obtaining of documents and determining what document will have a particular piece of information. Use documentation change management, if possible.

Q: What about requirements?

A: Requirement specifications are important and one of the most reliable methods of insuring problems in a complex software project is to have poorly documented requirement specifications. Requirements are the details describing an application's externally perceived functionality and properties. Requirements should be clear, complete, reasonably detailed, cohesive, attainable and testable. A non-testable requirement would be, for example, "user-friendly", which is too subjective. A testable requirement would be something such as, "the product shall allow the user to enter their previously-assigned password to access the application". Care should be taken to involve all of a project's significant customers in the requirements process. Customers could be in-house or external and could include end-users, customer acceptance test engineers, testers, customer contract officers, customer management, future software maintenance engineers, salespeople and anyone who could later derail the project. If his/her expectations aren't met, they should be included as a customer, if possible. In some organizations, requirements may end up in high-level project plans, functional specification documents, design documents, or other documents at various levels of detail. No matter what they are called, some type of documentation with detailed requirements will be needed by test engineers in order to properly plan and execute tests. Without such documentation there will be no clear-cut way to determine if a software application is performing correctly.

Q: What is a test plan?

A: A software project test plan is a document that describes the objectives, scope, approach and focus of a software testing effort. The process of preparing a test plan is a useful way to think through the efforts needed to validate the acceptability of a software product. The completed document will help people outside the test group understand the why and how of product validation. It should be thorough enough to be useful, but not so thorough that none outside the test group will be able to read it.

Q: What is a test case?

A: A test case is a document that describes an input, action, or event and its expected result, in order to determine if a feature of an application is working correctly. A test case should contain particulars such as a...

· Test case identifier;

· Test case name;

· Objective;

· Test conditions/setup;

· Input data requirements/steps, and

· Expected results.

Please note, the process of developing test cases can help find problems in the requirements or design of an application, since it requires you to completely think through the operation of the application. For this reason, it is useful to prepare test cases early in the development cycle, if possible.

Q: What is a test case?

A: When a bug is found, it needs to be communicated and assigned to developers that can fix it. After the problem is resolved, fixes should be re-tested. Additionally, determinations should be made regarding requirements, software, hardware, safety impact, etc., for regression testing to check the fixes didn't create other problems elsewhere. If a problem-tracking system is in place, it should encapsulate these determinations. A variety of commercial, problem-tracking/management software tools are available. These tools, with the detailed input of software test engineers, will give the team complete information so developers can understand the bug, get an idea of its severity, reproduce it and fix it.

Q: What is configuration management?

A: Configuration management (CM) covers the tools and processes used to control, coordinate and track code, requirements, documentation, problems, change requests, designs, tools, compilers, libraries, patches, changes made to them and who makes the changes. Rob Davis has had experience with a full range of CM tools and concepts. Rob Davis can easily adapt to your software tool and process needs.

Q: What if the software is so buggy it can't be tested at all?

A: In this situation the best bet is to have test engineers go through the process of reporting whatever bugs or problems initially show up, with the focus being on critical bugs. Since this type of problem can severely affect schedules and indicates deeper problems in the software development process, such as insufficient unit testing, insufficient integration testing, poor design, improper build or release procedures, managers should be notified and provided with some documentation as evidence of the problem.

Q: How do you know when to stop testing?

A: This can be difficult to determine. Many modern software applications are so complex and run in such an interdependent environment, that complete testing can never be done. Common factors in deciding when to stop are...

· Deadlines, e.g. release deadlines, testing deadlines;

· Test cases completed with certain percentage passed;

· Test budget has been depleted;

· Coverage of code, functionality, or requirements reaches a specified point;

· Bug rate falls below a certain level; or

· Beta or alpha testing period ends.

Q: What if there isn't enough time for thorough testing?

A: Since it's rarely possible to test every possible aspect of an application, every possible combination of events, every dependency, or everything that could go wrong, risk analysis is appropriate to most software development projects. Use risk analysis to determine where testing should be focused. This requires judgment skills, common sense and experience. The checklist should include answers to the following questions:

· Which functionality is most important to the project's intended purpose?

· Which functionality is most visible to the user?

· Which functionality has the largest safety impact?

· Which functionality has the largest financial impact on users?

· Which aspects of the application are most important to the customer?

· Which aspects of the application can be tested early in the development cycle?

· Which parts of the code are most complex and thus most subject to errors?

· Which parts of the application were developed in rush or panic mode?

· Which aspects of similar/related previous projects caused problems?

· Which aspects of similar/related previous projects had large maintenance expenses?

· Which parts of the requirements and design are unclear or poorly thought out?

· What do the developers think are the highest-risk aspects of the application?

· What kinds of problems would cause the worst publicity?

· What kinds of problems would cause the most customer service complaints?

· What kinds of tests could easily cover multiple functionalities?

· Which tests will have the best high-risk-coverage to time-required ratio?

Q: What if the project isn't big enough to justify extensive testing?

A: Consider the impact of project errors, not the size of the project. However, if extensive testing is still not justified, risk analysis is again needed and the considerations listed under "What if there isn't enough time for thorough testing?" do apply. The test engineer then should do "ad hoc" testing, or write up a limited test plan based on the risk analysis.

Q: What can be done if requirements are changing continuously?

A: Work with management early on to understand how requirements might change, so that alternate test plans and strategies can be worked out in advance. It is helpful if the application's initial design allows for some adaptability, so that later changes do not require redoing the application from scratch. Additionally, try to...

· Ensure the code is well commented and well documented; this makes changes easier for the developers.

· Use rapid prototyping whenever possible; this will help customers feel sure of their requirements and minimize changes.

· In the project's initial schedule, allow for some extra time to commensurate with probable changes.

· Move new requirements to a 'Phase 2' version of an application and use the original requirements for the 'Phase 1' version.

· Negotiate to allow only easily implemented new requirements into the project; move more difficult, new requirements into future versions of the application.

· Ensure customers and management understand scheduling impacts, inherent risks and costs of significant requirements changes. Then let management or the customers decide if the changes are warranted; after all, that's their job.

· Balance the effort put into setting up automated testing with the expected effort required to redo them to deal with changes.

· Design some flexibility into automated test scripts;

· Focus initial automated testing on application aspects that are most likely to remain unchanged;

· Devote appropriate effort to risk analysis of changes, in order to minimize regression-testing needs;

· Design some flexibility into test cases; this is not easily done; the best bet is to minimize the detail in the test cases, or set up only higher-level generic-type test plans;

· Focus less on detailed test plans and test cases and more on ad-hoc testing with an understanding of the added risk this entails.

Q: What if the application has functionality that wasn't in the requirements?

A: It may take serious effort to determine if an application has significant unexpected or hidden functionality, which it would indicate deeper problems in the software development process. If the functionality isn't necessary to the purpose of the application, it should be removed, as it may have unknown impacts or dependencies that were not taken into account by the designer or the customer.
If not removed, design information will be needed to determine added testing needs or regression testing needs. Management should be made aware of any significant added risks as a result of the unexpected functionality. If the functionality only affects areas, such as minor improvements in the user interface, it may not be a significant risk.

Q: How can software QA processes be implemented without stifling productivity?

A: Implement QA processes slowly over time. Use consensus to reach agreement on processes and adjust and experiment as an organization grows and matures. Productivity will be improved instead of stifled. Problem prevention will lessen the need for problem detection. Panics and burnout will decrease and there will be improved focus and less wasted effort. At the same time, attempts should be made to keep processes simple and efficient, minimize paperwork, promote computer-based processes and automated tracking and reporting, minimize time required in meetings and promote training as part of the QA process. However, no one, especially talented technical types, like bureaucracy and in the short run things may slow down a bit. A typical scenario would be that more days of planning and development will be needed, but less time will be required for late-night bug fixing and calming of irate customers.

Q: What if an organization is growing so fast that fixed QA processes are impossible?

A: This is a common problem in the software industry, especially in new technology areas. There is no easy solution in this situation, other than...

· Hire good people (i.e. hire Rob Davis)

· Ruthlessly prioritize quality issues and maintain focus on the customer;

· Everyone in the organization should be clear on what quality means to the customer.

Q: What is quality assurance?

A: Quality Assurance ensures all parties concerned with the project adhere to the process and procedures, standards and templates and test readiness reviews.
Rob Davis' QA service depends on the customers and projects. A lot will depend on team leads or managers, feedback to developers and communications among customers, managers, developers' test engineers and testers.

Q: How is testing affected by object-oriented designs?

A: A well-engineered object-oriented design can make it easier to trace from code to internal design to functional design to requirements. While there will be little affect on black box testing (where an understanding of the internal design of the application is unnecessary), white-box testing can be oriented to the application's objects. If the application was well designed this can simplify test design.

Q: Why do you recommended that we test during the design phase?

A: Because testing during the design phase can prevent defects later on. I recommend we verify three things...

Verify the design is good, efficient, compact, testable and maintainable.

Verify the design meets the requirements and is complete (specifies all relationships between modules, how to pass data, what happens in exceptional circumstances, starting state of each module and how to guarantee the state of each module).

Verify the design incorporates enough memory, I/O devices and quick enough runtime for the final product.

Q: What is software quality assurance?

A: Software Quality Assurance (SWQA) when Rob Davis does it is oriented to *prevention*. It involves the entire software development process. Prevention is monitoring and improving the process, making sure any agreed-upon standards and procedures are followed and ensuring problems are found and dealt with. Software Testing, when performed by Rob Davis, is also oriented to *detection*. Testing involves the operation of a system or application under controlled conditions and evaluating the results. Organizations vary considerably in how they assign responsibility for QA and testing. Sometimes they are the combined responsibility of one group or individual. Also common are project teams, which include a mix of test engineers, testers and developers who work closely together, with overall QA processes monitored by project managers. It depends on what best fits your organization's size and business structure. Rob Davis can provide QA and/or SWQA. This document details some aspects of how he can provide software testing/QA service. For more information, click here to send e-mail.

Q: Processes and procedures - why follow them?

A: Detailed and well-written processes and procedures ensure the correct steps are being executed to facilitate a successful completion of a task. They also ensure a process is repeatable. Once Rob Davis has learned and reviewed customer's business processes and procedures, he will follow them. He will also recommend improvements and/or additions.

Q: Standards and templates - what is supposed to be in a document?

A: All documents should be written to a certain standard and template. Standards and templates maintain document uniformity. It also helps in learning where information is located, making it easier for a user to find what they want. Lastly, with standards and templates, information will not be accidentally omitted from a document. Once Rob Davis has learned and reviewed your standards and templates, he will use them. He will also recommend improvements and/or additions.

Q: What are the different levels of testing?

A: Rob Davis has expertise in testing at all testing levels listed in the these FAQs. At each test level, he documents the results. Each level of testing is either considered black or white box testing.

Q: What is black box testing?

A: Black box testing is functional testing, not based on any knowledge of internal software design or code. Black box testing is based on requirements and functionality.

Q: What is white box testing?

A: White box testing is based on knowledge of the internal logic of an application's code. Tests are based on coverage of code statements, branches, paths and conditions.

Q: What is unit testing?

A: Unit testing is the first level of dynamic testing and is first the responsibility of developers and then that of the test engineers. Unit testing is performed after the expected test results are met or differences are explainable/acceptable.

Q: What is incremental integration testing?

A: Incremental integration testing is continuous testing of an application as new functionality is recommended. This may require that various aspects of an application's functionality are independent enough to work separately, before all parts of the program are completed, or that test drivers are developed as needed. This type of testing may be performed by programmers, software engineers, or test engineers.

Q: What is parallel/audit testing?

A: Parallel/audit testing is testing where the user reconciles the output of the new system to the output of the current system to verify the new system performs the operations correctly.

Q: What is functional testing?

A: Functional testing is black-box type of testing geared to functional requirements of an application. Test engineers should perform functional testing.

Q: What is usability testing?

A: Usability testing is testing for 'user-friendliness'. Clearly this is subjective and depends on the targeted end-user or customer. User interviews, surveys, video recording of user sessions and other techniques can be used. Test engineers are needed, because programmers and developers are usually not appropriate as usability testers.

Q: What is integration testing?

A: Upon completion of unit testing, integration testing begins. Integration testing is black box testing. The purpose of integration testing is to ensure distinct components of the application still work in accordance to customer requirements. Test cases are developed with the express purpose of exercising the interfaces between the components. This activity is carried out by the test team. Integration testing is considered complete, when actual results and expected results are either in line or differences are explainable/acceptable based on client input.

Q: What is system testing?

A: System testing is black box testing, performed by the Test Team, and at the start of the system testing the complete system is configured in a controlled environment. The purpose of system testing is to validate an application's accuracy and completeness in performing the functions as designed. System testing simulates real life scenarios that occur in a "simulated real life" test environment and test all functions of the system that are required in real life. System testing is deemed complete when actual results and expected results are either in line or differences are explainable or acceptable, based on client input.
Upon completion of integration testing, system testing is started. Before system testing, all unit and integration test results are reviewed by SWQA to ensure all problems have been resolved. For a higher level of testing it is important to understand unresolved problems that originate at unit and integration test levels.

Q: What is regression testing?

A: The objective of regression testing is to ensure the software remains intact. A baseline set of data and scripts is maintained and executed to verify that changes introduced during the release have not "undone" any previous code. Expected results from the baseline are compared to results of the software under test. All discrepancies are highlighted and accounted for, before testing proceeds to the next level.

Q: What is end-to-end testing?

A: End-to-end testing is similar to system testing, the *macro* end of the test scale; it is the testing a complete application in a situation that mimics real life use, such as interacting with a database, using network communication, or interacting with other hardware, application, or system.

Q: What is sanity testing?

A: Sanity testing is a cursory testing; it is performed whenever a cursory testing is sufficient to prove the application is functioning according to specifications. This level of testing is a subset of regression testing. It normally includes a set of core tests of basic GUI functionality to demonstrate connectivity to the database, application servers, printers, etc.

Q: What is performance testing?

A: Performance testing verifies loads, volumes and response times, as defined by requirements. Although performance testing is a part of system testing, it can be regarded as a distinct level of testing.

Q: What is load testing?

A: Load testing is testing an application under heavy loads, such as the testing of a web site under a range of loads to determine at what point the system response time will degrade or fail.

Q: What is installation testing?

A: Installation testing is the testing of a full, partial, or upgrade install/uninstall process. The installation test is conducted with the objective of demonstrating production readiness. This test includes the inventory of configuration items, performed by the application's System Administration, the evaluation of data readiness, and dynamic tests focused on basic system functionality. Following installation testing, a sanity test is performed when necessary.

Q: What is security/penetration testing?

A: Security/penetration testing is testing how well the system is protected against unauthorized internal or external access, or willful damage. This type of testing usually requires sophisticated testing techniques.

Q: What is recovery/error testing?

A: Recovery/error testing is testing how well a system recovers from crashes, hardware failures, or other catastrophic problems.

Q: What is compatibility testing?

A: Compatibility testing is testing how well software performs in a particular hardware, software, operating system, or network environment.

Q: What is beta testing?

A: Beta testing is testing an application when development and testing are essentially completed and final bugs and problems need to be found before the final release. Beta testing is typically performed by end-users or others, not programmers, software engineers, or test engineers.

Q: What is comparison testing?

A: Comparison testing is testing that compares software weaknesses and strengths to those of competitors' products.

Q: What is acceptance testing?

A: Acceptance testing is black box testing that gives the client/customer/project manager the opportunity to verify the system functionality and usability prior to the system being released to production. The acceptance test is the responsibility of the client/customer or project manager, however, it is conducted with the full support of the project team. The test team also works with the client/customer/project manager to develop the acceptance criteria.

Q: What is alpha testing?

A: Alpha testing is testing of an application when development is nearing completion. Minor design changes can still be made as a result of alpha testing. Alpha testing is typically performed by end-users or others, not programmers, software engineers, or test engineers.

Q: What testing roles are standard on most testing projects?

A: Depending on the organization, the following roles are more or less standard on most testing projects: Testers, Test Engineers, Test/QA Team Lead, Test/QA Manager, System Administrator, Database Administrator, Technical Analyst, Test Build Manager and Test Configuration Manager. Depending on the project, one person may wear more than one hat. For instance, Test Engineers may also wear the hat of Technical Analyst, Test Build Manager and Test Configuration Manager.

Q: What is a Test/QA Team Lead?

A: The Test/QA Team Lead coordinates the testing activity, communicates testing status to management and manages the test team.

Q: What is a Test Engineer?

A: A Test Engineer is an engineer who specializes in testing. Test engineers create test cases, procedures, scripts and generate data. They execute test procedures and scripts, analyze standards of measurements, evaluate results of system/integration/regression testing. They also...

· Speed up the work of your development staff;

· Reduce your risk of legal liability;

· Give you the evidence that your software is correct and operates properly;

· Improve problem tracking and reporting;

· Maximize the value of your software;

· Maximize the value of the devices that use it;

· Assure the successful launch of your product by discovering bugs and design flaws, before users get discouraged, before shareholders loose their cool and before employees get bogged down;

· Help the work of your development staff, so the development team can devote its time to build up your product;

· Promote continual improvement;

· Provide documentation required by FDA, FAA, other regulatory agencies and your customers;

· Save money by discovering defects 'early' in the design process, before failures occur in production, or in the field;

· Save the reputation of your company by discovering bugs and design flaws; before bugs and design flaws damage the reputation of your company.

Q: What is a Test Build Manager?

A: Test Build Managers deliver current software versions to the test environment, install the application's software and apply software patches, to both the application and the operating system, set-up, maintain and back up test environment hardware. Depending on the project, one person may wear more than one hat. For instance, a Test Engineer may also wear the hat of a Test Build Manager.

Q: What is a System Administrator?

A: Test Build Managers, System Administrators, Database Administrators deliver current software versions to the test environment, install the application's software and apply software patches, to both the application and the operating system, set-up, maintain and back up test environment hardware. Depending on the project, one person may wear more than one hat. For instance, a Test Engineer may also wear the hat of a System Administrator.

Q: What is a Database Administrator?

A: Database Administrators, Test Build Managers, and System Administrators deliver current software versions to the test environment, install the application's software and apply software patches, to both the application and the operating system, set-up, maintain and back up test environment hardware. Depending on the project, one person may wear more than one hat. For instance, a Test Engineer may also wear the hat of a Database Administrator.

Q: What is a Technical Analyst?

A: Technical Analysts perform test assessments and validate system/functional test requirements. Depending on the project, one person may wear more than one hat. For instance, Test Engineers may also wear the hat of a Technical Analyst.

Q: What is a Test Configuration Manager?

A: Test Configuration Managers maintain test environments, scripts, software and test data. Depending on the project, one person may wear more than one hat. For instance, Test Engineers may also wear the hat of a Test Configuration Manager.

Q: What is a test schedule?

A: The test schedule is a schedule that identifies all tasks required for a successful testing effort, a schedule of all test activities and resource requirements.

Q: What is software testing methodology?

A: One software testing methodology is a three step process of...

Creating a test strategy;

Creating a test plan/design; and

Executing tests.

This methodology can be used and molded to your organization's needs. Rob Davis believes that using this methodology is important in the development and ongoing maintenance of his customers' applications.

Q: What is the general testing process?

A: The general testing process is the creation of a test strategy (which sometimes includes the creation of test cases), creation of a test plan/design (which usually includes test cases and test procedures) and the execution of tests.

Q: How do you create a test strategy?

A: The test strategy is a formal description of how a software product will be tested. A test strategy is developed for all levels of testing, as required. The test team analyzes the requirements, writes the test strategy and reviews the plan with the project team. The test plan may include test cases, conditions, the test environment, a list of related tasks, pass/fail criteria and risk assessment.

Inputs for this process:

· A description of the required hardware and software components, including test tools. This information comes from the test environment, including test tool data.

· A description of roles and responsibilities of the resources required for the test and schedule constraints. This information comes from man-hours and schedules.

· Testing methodology. This is based on known standards.

· Functional and technical requirements of the application. This information comes from requirements, change request, technical and functional design documents.

· Requirements that the system can not provide, e.g. system limitations.

Outputs for this process:

· An approved and signed off test strategy document, test plan, including test cases.

· Testing issues requiring resolution. Usually this requires additional negotiation at the project management level.

Q: How do you create a test plan/design?

A: Test scenarios and/or cases are prepared by reviewing functional requirements of the release and preparing logical groups of functions that can be further broken into test procedures. Test procedures define test conditions, data to be used for testing and expected results, including database updates, file outputs, report results. Generally speaking...

· Test cases and scenarios are designed to represent both typical and unusual situations that may occur in the application.

· Test engineers define unit test requirements and unit test cases. Test engineers also execute unit test cases.

· It is the test team who, with assistance of developers and clients, develops test cases and scenarios for integration and system testing.

· Test scenarios are executed through the use of test procedures or scripts.

· Test procedures or scripts define a series of steps necessary to perform one or more test scenarios.

· Test procedures or scripts include the specific data that will be used for testing the process or transaction.

· Test procedures or scripts may cover multiple test scenarios.

· Test scripts are mapped back to the requirements and traceability matrices are used to ensure each test is within scope.

· Test data is captured and base lined, prior to testing. This data serves as the foundation for unit and system testing and used to exercise system functionality in a controlled environment.

· Some output data is also base-lined for future comparison. Base-lined data is used to support future application maintenance via regression testing.

· A pre-test meeting is held to assess the readiness of the application and the environment and data to be tested. A test readiness document is created to indicate the status of the entrance criteria of the release.

Inputs for this process:

· Approved Test Strategy Document.

· Test tools, or automated test tools, if applicable.

· Previously developed scripts, if applicable.

· Test documentation problems uncovered as a result of testing.

· A good understanding of software complexity and module path coverage, derived from general and detailed design documents, e.g. software design document, source code and software complexity data.

Outputs for this process:

· Approved documents of test scenarios, test cases, test conditions and test data.

· Reports of software design issues, given to software developers for correction.

Q: How do you execute tests?

A: Execution of tests is completed by following the test documents in a methodical manner. As each test procedure is performed, an entry is recorded in a test execution log to note the execution of the procedure and whether or not the test procedure uncovered any defects. Checkpoint meetings are held throughout the execution phase. Checkpoint meetings are held daily, if required, to address and discuss testing issues, status and activities.

· The output from the execution of test procedures is known as test results. Test results are evaluated by test engineers to determine whether the expected results have been obtained. All discrepancies/anomalies are logged and discussed with the software team lead, hardware test lead, programmers, software engineers and documented for further investigation and resolution. Every company has a different process for logging and reporting bugs/defects uncovered during testing.

· A pass/fail criteria is used to determine the severity of a problem, and results are recorded in a test summary report. The severity of a problem, found during system testing, is defined in accordance to the customer's risk assessment and recorded in their selected tracking tool.

· Proposed fixes are delivered to the testing environment, based on the severity of the problem. Fixes are regression tested and flawless fixes are migrated to a new baseline. Following completion of the test, members of the test team prepare a summary report. The summary report is reviewed by the Project Manager, Software QA (SWQA) Manager and/or Test Team Lead.

· After a particular level of testing has been certified, it is the responsibility of the Configuration Manager to coordinate the migration of the release software components to the next test level, as documented in the Configuration Management Plan. The software is only migrated to the production environment after the Project Manager's formal acceptance.

· The test team reviews test document problems identified during testing, and update documents where appropriate.

Inputs for this process:

· Approved test documents, e.g. Test Plan, Test Cases, Test Procedures.

· Test tools, including automated test tools, if applicable.

· Developed scripts.

· Changes to the design, i.e. Change Request Documents.

· Test data.

· Availability of the test team and project team.

· General and Detailed Design Documents, i.e. Requirements Document, Software Design Document.

· A software that has been migrated to the test environment, i.e. unit tested code, via the Configuration/Build Manager.

· Test Readiness Document.

· Document Updates.

Outputs for this process:

· Log and summary of the test results. Usually this is part of the Test Report. This needs to be approved and signed-off with revised testing deliverables.

· Changes to the code, also known as test fixes.

· Test document problems uncovered as a result of testing. Examples are Requirements document and Design Document problems.

· Reports on software design issues, given to software developers for correction. Examples are bug reports on code issues.

· Formal record of test incidents, usually part of problem tracking.

· Base-lined package, also known as tested source and object code, ready for migration to the next level.